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Here at Gameology, we strive to make your experience shopping with us fun, simple and easy! We're a proudly Aussie-owned business shipping directly from our warehouse each day at:
12 Eileen Rd, Clayton South VIC 3169, AUWe aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:
TIME ORDER PLACED (MEL TIME) | DISPATCHED (MEL TIME) |
BEFORE 12PM | SAME BUSINESS DAY |
AFTER 12PM | NEXT BUSINESS DAY |
Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.
TIME ORDER PLACED (MEL TIME) | DISPATCHED (MEL TIME) |
BEFORE 1PM | SAME BUSINESS DAY |
AFTER 1PM | NEXT BUSINESS DAY |
Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.
We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:
We offer a free Click & Collect service for our local customers who wish to visit us at our Brunswick and Clayton stores
Simply select “Pick-Up at [your local store here]” as your delivery method during checkout and we will send you an Order Confirmation Notice as soon as your order is placed and paid for. Your order will be prepared for collection according to the below time frame:
| TIME ORDER PLACED (MEL TIME) | READY FOR COLLECTION (MEL TIME) |
|---|---|
| BEFORE 10AM | SAME DAY |
| AFTER 10AM | NEXT DAY |
| 3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION. |
|---|
Once you receive your "Ready for Collection" email, you can attend the correct store to collect your order! See: What do I need to pick up my Click & Collect Order?
| COURIER: | STARTRACK |
|---|---|
| TIMEFRAME: | Order BEFORE 1pm (Local Melbourne Time), receive your order between 6pm-9pm the same night! BUSINESS DAYS ONLY. NO PO BOXES, BUSINESS ADDRESSES, PARCEL LOCKERS, OR PARCEL COLLECT SELECT POSTCODES ONLY. *service currently impacted by high demand - order may arrive overnight. |
| COST: | $16 FLAT RATE FOR ORDERS UNDER 12kg $32 FOR ORDERS 12kg-22kg. FULLY TRACKED. |
| COURIER: | AUSTRALIA POST, COURIERS PLEASE |
|---|---|
| TIMEFRAME: | 2-10 BUSINESS DAYS |
| COST: | $10 FLAT-RATE, NATION-WIDE. FULLY TRACKED. |
| COURIER: | AUSTRALIA POST |
|---|---|
| TIMEFRAME: | 1-4 BUSINESS DAYS |
| COST: | CALCULATED AT CHECKOUT BASED ON WEIGHT AND DISTANCE. FULLY TRACKED. |
| COURIER: | NEW ZEALAND POST, PBT, NZ COURIERS |
|---|---|
| TIMEFRAME: | 5-15 BUSINESS DAYS |
| COST: | CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 20KG). FULLY TRACKED. |
Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.
| COURIER: | AUSTRALIA POST |
|---|---|
| TIMEFRAME: | 9-20 BUSINESS DAYS |
| COST: | CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 10KG). FULLY TRACKED. |
Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.
See: Do you ship to my country?
Policy updated: 07/01/2025
Can’t find an answer to what you are looking for? Try our Help Centre
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(03) 9068 6040
Mon-Fri: 9am - 5pm
Sat-Sun: CLOSED
Clayton South
Click & Collect only
Mon-Wed: 10:30am - 5pm
Thu-Fri: 10:30am - 6pm
Sat-Sun: 12pm - 5pm
12 Eileen Rd,
Clayton South
VIC 3169, AUS
Brunswick
Click & Collect only
Mon: Closed
Tues - Wed: 11am - 5pm
Thurs - Fri: 11pm - 6pm
Sat - Sun: 10:30am - 5pm
36 Hope St,
Brunswick
VIC 3056, AUS
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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